Terms & Conditions

General Terms

  1. Work can be accepted from the client by email, post, USB drive or courier.

Pre Instruction

  1. Initial consultations and quotations are free and are carried out by email, telephone or in person if required.
  2. A signed contract is required before commencement of work. This indicates client’s acceptance of our terms and conditions.

Your Rights

  1. Responsibility of final proof reading of documents lies with the client and any errors notified within 48 hours of receipt will be corrected free of charge. After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and VA Elite Solutions will accept no liability or loss arising from the performance of any services carried out under the agreement.
  2. Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to the client.
  3. Contracts can be terminated with 14 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation.

Our Rights

  1. We reserve the right to reject any work, including work which we believe to be unlawful or immoral.
  2. Contracts can be terminated with 14 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation,

Payment Terms

  1. Payment by bank transfer.
  2. All payments to Louise Hedger-Tubb trading as VA Elite Solutions are due within 7 days of receipt of invoice
  3. Standard hours are billed in increments of 30 minutes.
  4. Overdue invoices may result in interest charges (at the rate of 15%) for the total outstanding per month.
  5. No further work will be undertaken once an invoice becomes overdue.
  6. Monthly retainer packages must be paid in advance and will be valid for 4 weeks from the date of the first request for services. The first request for services must be made within 2 weeks of the date of payment.
  7. Unused hours can not be carried over to subsequent months.
  8. If client’s original requirements change, VA Elite Solutions reserve the right to change their original quotation following suitable consultation with the client.
  9. Any additional office expenses incurred will be charged at cost and billed separately as ‘Additional Expenses’. Such expenses include stationery, telephone calls, postage, couriers etc.
  10. All charges will be reviewed on 1st January of each year and clients will be notified of any new charges in writing.
  11. In the event of a contract being cancelled or terminated, the client agrees to pay for all work commissioned and completed within the terms of notice.

Limitation of Liability

  1. VA Elite Solutions does not accept liability or responsibility for the end use of any documents or materials produced or edited by us on behalf of the client.
  2. Although every effort will be made to ensure reliable service, in event of equipment failure, VA Elite Solutions cannot be held liable for any loss of information.

Data Protection

  1. VA Elite Solutions aims to communicate with the client by such methods as may reasonably be requested. We would urge the client to virus check electronic media and emails as, although we take reasonable precautions, we cannot guarantee that all electronic data is virus free. We will communicate with the client and others when appropriate by email, but we cannot be responsible for the security of correspondence and documents sent by email.
  2. By accepting these Terms and Conditions, the client gives informed consent to enable VA Elite Solutions to communicate with the client on confidential matters by email, unless the client previously instructed VA Elite Solutions not to do so.
  3. VA Elite Solutions will store any data you submit (either physical or electronic) in a secure system and only store client data for the duration of the project or until it is no longer required. To protect any data collected, suitable physical and electronic procedures have been set up as standard practice.
  4. On completion of work, VA Elite Solutions will return to the client all records, notes, documentation and other items that were used, created, or controlled during the term of the agreement with the exception of items purchased by them and not reimbursed by the Client. Any work produced including contact data will be deleted on satisfactory completion of the project unless specifically instructed by the client.
  5. If required by the client, VA Elite Solutions would be happy to sign any confidentiality or non-disclosure agreement.