When onboarding a new client, I begin with a comprehensive consultation—either in person or virtually—to understand your needs, whether for ongoing support or a one-off project. We’ll agree on your preferred communication methods, timelines and budget. This is a collaborative process where we work together to set the foundation for success.

I use secure systems for password storage and document access, and I am experienced with a wide range of platforms across various industries. Before any work begins, I will provide a Contract and Data Protection Agreement for signature, and I am happy to sign any Non-Disclosure Agreements if required.

Once work is underway, I will check in at agreed intervals—never more than necessary, because I know the point of outsourcing is to free up your time. I will log all hours worked, provide updates and make any changes you need along the way.

In short, partnering with me as your Virtual Assistant means a seamless, secure and efficient experience from start to finish.

Pricing

• I offer a free initial consultation to establish the areas where we can help your business
• The standard hourly rate for my Virtual Assistant service is £35.00 per hour (Minimum 3 hours). There is no VAT, NI, Pension Contributions, Sickness or Holiday to pay.
• Alternatively, you can secure a set number of hours each month by paying a retainer at a preferential rate.
  • 10 hours per month = £ 300.00
  • 20 hours per month = £ 600.00
  • 30 hours per month = £ 900.00
  • 40 hours per month = £ 1200.00
• Retainers are to be paid in advance by bank transfer to secure the hours for the month ahead.
• No work will be carried out on retained hours until payment has been received.
• Unused hours will NOT be carried over to the following month.
• I keep track of the hours used and can advise if you are nearing your limit, we can then discuss whether you wish to extend the amount of hours for that month.
• Project rates are available for specific requirements and will be agreed upon before commencement depending on the task and length of time estimated to complete the work.
• As stated in our Terms and Conditions, any additional office expenses incurred will be charged at cost and billed separately as ‘Additional Expenses’. Such expenses include stationery, telephone calls, postage, couriers etc.